HELP & SUPPORT

Delivery
We send all our items via Royal Mail’s Tracking and Signature service. Any orders placed over the weekend will be shipped the next working day. Please note these prices are for orders under 2kg, which covers most items – email us if you think yours might be over. If the shipping comes to less than quoted, we’ll refund you the difference.


UK
1–3 working days: £4.40
Next day delivery: £6.50
Same day courier: Please email us for a quote
Free next day shipping on orders over £200

EU
3–5 working days: £16
Rest of the world
5–7 working days: £20

Returns
If your items are not quite right for any reason, we offer a returns refund policy within 14 days of sale and 28 days for an exchange. Items must be returned in their original condition with tags still attached. The same conditions apply for sale items.


Please return to:

Open As Usual Returns
188 Hackney Road
London 
E2 7QL
UK


Sizing
We stock a range of international brands and many employ their own sizing systems. We provide individual sizing information for each item but if you are unsure then please get in touch and we are more than happy to help.

Our space
Our space at 188 Hackney Road, E2 7QL is open Thurs-Sunday but occasionally we may have to close. Announcements of those dates will be posted both on Instagram and on here.

Enquiries 
If you have any questions or want to get in contact then please either email us on info@open-as-usual.com or call +44 (0) 7850031924.