These terms apply to products ordered via the Internet and purchased in-store. Temporary special offers in store do not apply to internet prices unless expressly specified.


1.1 The Seller is Open As Usual Ltd Registered in England and Wales at Companies House No. 9460488. Registered at 20a Wickham Road, London, SE41NY, UK; VAT registration number 228259004.


2.1 The display of products on our website is an invitation and not an offer to those products to you.

2.2 An offer is made when you place the order for your products. However, we will not have made a contract with you until we accept your offer (see point 2.5 below).

2.3 We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.

2.4 If you enter a correct e-mail address we will send you an order acknowledgment e-mail and order update e-mail(s). These are not order confirmation or order acceptance from us.

2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us (or the relevant retailer in relation to certain sales which are facilitated by us) will take place at the point the products you have ordered are dispatched from us to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above). Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been dispatched to you in error. If so your order will be amended. Otherwise, we will treat any order as canceled and any incorrect products dispatched will be collected for a full refund.

2.6 The contract will be formed at the place of dispatch of the products.

2.7 All orders that you place on this website will be subject to acceptance in accordance with clause 2.5 of these terms and conditions.

2.8 We do not file details of your order for you to access please print out these terms and conditions and the order acknowledgment for your own record.



3.1 You will be charged the current price for buying products from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT (where applicable). We reserve the right to amend prices if there is a change in the rate of VAT. All total prices for goods and services at the checkout represent the total price payable by the customer for those items, regardless of the address for delivery. For delivered to the EU, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment and will pay the same price for the item as a customer placing an order for delivery to the EU. Other components of the total price at the checkout, including delivery charge, may vary for each customer.

3.2 A delivery charge will be applied at checkout, please view our delivery charges.

3.3 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as canceled. We will not accept an order if there is a pricing error.


4.1 We deliver to any UK address. Alternatively, we are able to arrange for many products to be collected from the Open As Usual store for no later than 14 days after receiving your 'Order Ready for Collection' update email; order details and proof of identity must be produced. We also offer international delivery to a number of countries, please see International Delivery for the list of countries we can deliver to and associated pricing. If your country is not listed please contact us directly and we will use our best endeavors to meet your requirements. All orders for international deliveries are subject to our International Terms and Conditions. We do not deliver to PO Boxes, orders placed for these addresses will be canceled and a full refund will be given if you have already paid for the products.

4.2 Orders may generally require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted and that the product(s) have [either been left with a neighbor or returned to the warehouse.

4.3 It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product.

4.4 For any orders delivered to freight forwarding companies, Hotels, B&Bs, storage and relocation companies nominated by you as accepting delivery on your behalf, we shall have no liability to you in respect of any product which is damaged following acceptance of the delivery by these locations on your behalf. These goods are at your risk on and after delivery to these locations and/or carriers.

4.5 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.

4.6 We aim to dispatch all orders placed before 3pm the same day so you can receive your order as soon as possible. However, during exceptionally busy times such as holidays and sale periods, there may be a delay of up to 24 hours. 

4.7 If you have a shipping preference please advise us as soon as possible.  Our global shipping partners and costs are listed below:

4.8 Customers who reside outside of the EU may be subject to import and customs fees on your purchase.


6.1 You can either e-mail or telephone Open As Usual. If you have contacted us to cancel before delivery of your products, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled products or return them to us. 


7.1 We offer a returns policy within 14 days of sale on all items purchased from Open As Usual.

 *Please note - mark returned packages as 'OPEN AS USUAL RETURNS' as this helps us speed up the returns process

7.2 You will be offered a choice of refund, credit or exchange. The goods must be returned in their original condition with all tags attached, in re-saleable condition and receipt of purchase or reference of the order number. The same conditions apply to sale goods. We do not accept returns on underwear or cosmetics.

7.3 We aim to process returns within 12 hours of receiving the goods. All refunds exclude original postage costs unless a mistake has been made by us.

7.4 Return costs are the responsibility of the customer unless we have made a mistake.

7.5 In the event of us making a mistake with your order, please email us on or call us on (44) 07850 031924 and we will arrange to have the order picked up by one of our couriers so you won't be charged.


Returning Goods From Outside the EU

When returning goods from outside of the EU, please be sure to clearly declare the goods as a return to the courier / postal service used. This will prevent your return being held by UK customs and allow us to process your return much quicker.

7.7 Failure to make a return declaration will result in the UK customs applying VAT, Duty and a handling fee which must be paid before the parcel is released. Unfortunately, in this situation, we must deduct the charge form any refund given.

7.8 If you have any questions about how to return an outside EU order, please do not hesitate to contact us.

7.9 Returns Address: 


188 Hackney Road
E2 7QL


8.1 Measurements we provide are approximate.

8.2 The reproduction of colours is as accurate as the photographic and production process will reasonably allow.

8.3 All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.

8.4 We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence 

8.5 These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.

8.6 We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.

8.7 No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under these terms shall operate as a waiver of those rights.

 8.8 If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.

8.9 You may not assign or sub-contract any of your rights or obligations under these terms to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

 8.10 All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters.